Accessibility and Usability statement

The Caixa Geral de Aposentações, I.P. undertakes to make available the CGA Portal website, in accordance with Decree-Law 83/2018, of October 19, which transposes Directive (EU) 2016/2102 of the European Parliament and of the Council, on the accessibility of websites and mobile applications.

I. Compliance Status

The CGA Portal website from Caixa Geral de Aposentações, I.P. is fully compliant with Decree-Law 83/2018, of October 19.

II. Elaboration of this accessibility and usability statement

This statement was updated on 2024-01-12.

In accordance with article 9 of Decree-Law 83/2018, entities must adopt the monitoring procedures presented below. Procedures A) and B) are mandatory. Procedure C) is recommended.

A. Automatic assessments carried out

(2024-01-12). Report: Automatic Accessibility Assessment (in portuguese)
- Tool used: AccessMonitor 2.1 (AMA)
- Sample: 69 pages.
- Main results (summary): In the sample, which includes the home page among others, in a total of 69 pages an average score of 9.7 from AccessMonitor score (1-10).

B. Manual assessments carried out:

(2024-01-12). Report: Checklist "10 Functional Aspects" (in portuguese)
- Sample: 69 pages.
- Main results (satisfied heuristics/total applied heuristics): 23/24
(2024-01-12). Report: Checklist "Content" (in portuguese)
- Sample: 69 pages.
- Main results (satisfied heuristics/total applied heuristics): 15/17
(2024-01-12). Report: Checklist "Transaction" (in portuguese)
- Sample: 69 pages.
- Main results (satisfied heuristics/total applied heuristics): 9/13

C. Usability tests with people with disabilities:

The website has not yet been tested with disabled users.

III. Contact and request for information regarding the website

To contact, send suggestions, make complaints or request additional information regarding the contents and/or functionalities present on the website of the Caixa Geral de Aposentações, I.P., please use the following means:

Form:: Suggestions, Compliments or Complaints

IV. Other evidence

The Caixa Geral de Aposentações, I.P. regularly makes efforts to make its website comply with the accessibility requirements set out in Decree-Law 83/2018, of October 19.

V. Reporting situations of discrimination

In accordance with article 13(1) of Decree-Law 83/2018, of October 19, whenever a person with a disability is treated less favorably than he or she is, has been or will be given to another person in a comparable situation, which constitutes a discriminatory practice against people with disabilities, provided for and punished under the terms of article 4 of Law 46/2006, of August 28, that person may file a complaint, in accordance with the provisions of Decree-Law 34/2007, of February 15.

The National Institute for Rehabilitation (INR, I.P.), provides a form to report situations of discrimination (in portuguese), forwarding the complaints presented to the competent authorities. Annually, the INR, I.P. draws up an annual report on the application of the law that prohibits and punishes discrimination on grounds of disability and the existence of an aggravated health risk (Law 46/2006, of August 28).

This Accessibility and Usability Statement was created with the assistance of WAI-Tools PT v1.5 Generator, developed under the project WAI-Tools, of which the AMA consortium is an integral part. The Declaration was designed in accordance with Decree-Law 83/2018, of October 19.