The Departamento de Apoio à Caixa Geral de Aposentações (DAC) is a Caixa Geral de
Depósitos (CGD) department, what makes it structurally dependent of CGD Board of Directors.
In what concerns its activity, it's the CGA Board that rules.
To grant, on behalf of CGA, the following benefits:
Retirement pensions to civil servants;
Survivor pensions to their dependants;
Other minor pensions.
To manage and control employers and employees contributions;
To assist in the drafting of civil servants pension scheme regulations;
To provide all the necessary means to have CGA accounting done in accordance with the principles of sound financial management.
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Support division - NA
Technical / administrative and secretary support to the Executive Team;
Administrative support to Offices;
Maintenance of CGA library.
PLANNING AND FINANCE MANAGEMENT OFFICE - GAC-1
Prepares annual activity plans and budget and presents its reports;
Controls the use of budget appropriations and both expenditure and revenue in accordance with the principles of sound financial management;
Provides financial analysis and statistics about CGA pension scheme;
Supervision of the accounting division.
Transfers by Branch Subdivision
Classifies and registers expenditure and revenue documents received from Caixa Geral de Depósitos
Performs a monthly checking of CGA current account in what concerns debt payments and interests.
Current Accounts Subdivision
Controls current accounts;
Calculates interests on late payments;
Provides debt payment plans and controls its amortization;
Certifies the contributory situation of each scheme member.
Accounts all CGA operations - general and budget accounting;
Provides the necessary data for the elaboration of annual budget and budgetary corrections / for the estimation of the value to include in State Budget for civil servants pension scheme;
Organizes the accounting report files that are to be sent to the Court of Auditors;
Performs all other activities related to bookkeeping.
ORGANIZATION AND INFORMATICS OFFICE - GAC-2
Studies and makes suggestions about how to improve CGA services;
Development and implantation of computer systems (both hardware and software) convenient to CGA reality;
Provides software support;
Helps CGA personnel using the available informatic tools;
Studies and proposes pension claim forms and templates;
Ensures the necessary cooperation with other CGD departments, social security pension fund (manages private workers pension scheme) and other public entities.
LEGAL PORTUGUESE OFFICE - GAC-3
Provides in-house counsel / gives legal advisory services to other CGA offices and services;
Assists in the drafting of civil servants pension scheme regulations;
Represents CGA before judicial forums;
Maintains a database of national legislation and jurisprudence.
MEDICAL OFFICE - GAC-4
Evaluates scheme members requesting sick leave, process line of duty injuries, as well as disability pensions.
Medical commitee division
Administrative support to Medical office (ex: schedules medical committee meetings and communicates its results);
Manages the medical committee meetings.
RECEPTION DESK AND ENQUIRES AND COMPLAINTS SERVICE - SAC-1
Receives scheme members and pensioners;
Reception desk division
Receives scheme members and pensioners;
Answers to phone calls;
Accepts documents and provides statements emission.
Enquiries and complaints division - NER
Analysis and response to enquiries and complaints;
Provides statistics about frequently asked questions;
Manages the institutional mail box (firstname.lastname@example.org);
Studies and suggests adequate procedure changes to correct existing malfunctions.
REGISTRY SERVICE - SAC-2
Employer and employee contributions control;
Mail opening, digitizing, classification and distribution.
Mail opening division
Opens, digitizes, classifies and distributes mail;
General support functions.
Process opening subdivision
Classifies, manages files, receives and distributes mail.
Registry 1.st and 3.rd subdivision
Updates the registry database;
Refunds undue contributions;
Corrects admittance forms incorrectly filled in / informs scheme members about forms filling and submitting procedures.
RETIREMENT AND MILITARY PENSION CLAIMS PROCESSING SERVICE - SAC-3
Processes retirement and military pension claims.
Retirement divisions I and II
Retirement I.1 to I.3 and II.1 to II.3
Retirement and military pensions division
Retirement and military pensions 1.st to 3.rd subdivisions
Performs reckonable period of membership final counting;
Checks if all the qualifying conditions are met and, if so, calculates the pension;
Changes pension value when due to causes other than ordinary update.
SURVIVOR PENSION AND RECKONABLE PERIOD OF MEMBERSHIP COUNTING CLAIMS PROCESSING SERVICE - SAC-4
Processes survivor pension claims;
Processes death benefit claims;
Processes retroactive admittance claims;
Processes reckonable period of membership counting claims.
Survivor pension and reckonable periods of membership counting processing divisions I and II
Survivor pension subdivisions I.1 to I.3 and II.1 to II.3
Processes survivor pension claims, checks survivor contribution debts and pays first monthly pension;