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Enquiries & Complaints

 

Despite all our efforts, mistakes always happen, so the scheme members and pensioners are encouraged to make enquiries and to complaint whenever they feel that CGA procedure is not correct. This feedback helps us to improve and to provide you a better service.

The enquiries and complaints are submitted to a special division - Núcleo de Exposições e Reclamações (NER), in the direct dependency of the Executive Team.

Following the complaint, one of two procedures are to be expected:

  • If CGA acted wrongly - the mistake is immediately corrected;
  • If no reason for complaining is found - the scheme member or pensioner is fully informed why the CGA procedure was correct.

If you like, you can e-mail us now your Enquiry or Complaint.